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Emotional Intelligence

Emotional intelligence is usually described as the ability to see things from other people’s perspectives and take account of their feelings, but it is more complex and impactful on our daily lives than we might suppose.

Emotional Intelligence, also known as EI or EQ (Emotional Quotient), is the ability to perceive, interpret, demonstrate, control, evaluate, and use emotions to communicate with and relate to others effectively and constructively. Importantly, it also involves being aware of emotions in oneself and others and using this awareness to guide thinking and behavior.

Behaviors that indicate a high level of emotional intelligence include; the ability to feel empathy, a strong sense of curiosity about others, an awareness of personal strengths and limitations, the ability to be accountable for, but move on from mistakes, an ability to accept and embrace change, and the ability to manage emotions in difficult situations.

While some researchers suggest it is an ability that we are born with, others believe that it is something that can be cultivated further, so this week IgniteSAP explores the value of developing EI in the context of SAP consulting. 

Emotional Intelligence in Business

Business can be emotionally demanding due to factors like high-stakes decisions, tight deadlines, uncertainty, risk, fear of failure, high workload, limited leisure time, feelings of isolation, and the need for constant interpersonal interactions.

These challenges can lead to stress, frustration, anxiety, burnout, and excessive emotional labor.

Developing emotional intelligence can help individuals manage these demands effectively by enabling them to handle stress, empathize with others, and make sound decisions.

Experts suggest that emotional intelligence is more important than IQ for success in personal and professional life, so it is a fertile area for professional development. 

High EI enables effective communication with colleagues, superiors, and clients, helping to build strong relationships that are crucial in a professional setting. It equips individuals with the skills to handle conflicts and disagreements gracefully.

High EI allows individuals to adapt to changes in work, and manage stress effectively. Employees with high emotional intelligence are more likely to stay calm under pressure, resolve conflict effectively, and respond to co-workers with empathy.

EI in SAP Consulting

Trust is the cornerstone of any successful client-consultant relationship, and emotional intelligence supports the building of trust through empathy, active listening, and genuine concern for the client’s needs.

High EI predisposes consultants to active listening, ensuring clients feel heard and respected. This strengthens the relationship and encourages open communication, while empathy allows consultants to anticipate client needs, address concerns, and provide personalized solutions.

Emotional intelligence directly impacts client satisfaction by enabling consultants to offer a more personalized and responsive service. Consultants who employ empathy, patience, and understanding can better provide solutions that meet or exceed expectations.

High EI consultants actively seek and value client feedback, using it to continuously improve their services, demonstrating that they value client opinions and are committed to enhancing their performance. This creates a collaborative partnership, with consultants engaging in meaningful dialogue, co-creating solutions, and working towards common goals.

High EI consultants can build long-term client loyalty by consistently demonstrating reliability, competence, and emotional support. This loyalty translates into clients returning for additional services and becoming advocates for the consultancy, enhancing its reputation and market position.

Open Communication

SAP implementations often involve significant organizational changes that can lead to substantial disruption and emotional upheaval among employees and stakeholders.

High EI consultants are particularly capable of managing these emotional responses, which is crucial for the success of the implementation. They can empathize with the concerns and resistance of employees, understanding that change can trigger fear, uncertainty, and discomfort.

Effective communication is another area where emotional intelligence plays a central role in change management. Consultants with high EI are skilled at conveying the benefits of the changes in a manner that resonates with different stakeholders.

By doing so, they help create a more cohesive understanding of the change process, aligning everyone towards common goals and reducing misinformation and speculation that can derail the project. These consultants can use their emotional insights to craft messages that are informative but also motivational: inspiring confidence and optimism.

High EI consultants provide the necessary emotional support throughout the change process. This support can take many forms, from one-on-one coaching sessions and group workshops to open forums where employees can express their concerns and ask questions.

Recognizing the importance of celebrating small wins and milestones helps maintain morale and motivation throughout the implementation. By creating a supportive atmosphere, these consultants help manage the immediate emotional impact of change and build a foundation for long-term adaptability and resilience within the organization.

Managing Team Dynamics

Consulting projects often require collaboration with diverse teams composed of individuals from various departments, backgrounds, and areas of expertise. This diversity can enrich the project by bringing a wide range of perspectives and skills, but it can also lead to complex team dynamics that require careful management.

In the global SAP consulting landscape, cross-cultural emotional intelligence is critical. Consultants must be aware of and sensitive to cultural differences in emotional expression and communication. Developing cultural competence can prevent misunderstandings and enhance collaboration with international clients. 

Consultants with strong emotional intelligence are able to navigate social complexities. They can understand and appreciate the different viewpoints and working styles within the team, creating an inclusive environment where every member feels valued and heard. This inclusivity enhances morale and also leverages the collective intelligence of the group to drive innovative solutions and better project outcomes.

Conflict resolution is a critical aspect of managing teams, and high EI consultants excel in this area, identifying the underlying emotional triggers of conflicts and addressing them constructively. They employ active listening to understand the concerns of all parties involved and use their empathy to validate these concerns, creating a sense of trust.

Through open and honest communication, they help team members to articulate their issues and work collaboratively towards mutually acceptable solutions.


Emotionally intelligent consultants are good at managing their own emotions and leading by example. Their calm and composure during stressful situations helps to stabilize the team, allowing members to focus on their tasks without being distracted by interpersonal issues.

Emotionally intelligent consultants are exceptionally well-equipped to handle the pressures and stress associated with high-stakes decisions in SAP projects, where decisions often need to be made quickly and can significantly impact the project’s trajectory.

Their ability to manage their own emotions helps prevent panic or hasty decisions driven by stress or anxiety. This ensures that decisions are carefully considered, based on logical reasoning and comprehensive analysis.

Social Awareness

Emotionally intelligent consultants are skilled at reading the emotional states of their team members and stakeholders, so they can gauge the overall sentiment and morale within the project environment.

They can anticipate potential resistance or concerns that might arise from certain decisions and address these proactively. This foresight enables them to make decisions that are strategically sound and also considerate of the team’s dynamics and stakeholder perspectives.

Their empathetic communication style helps in presenting and explaining decisions in a way that is transparent and reassuring, promoting buy-in and support from all parties involved. This inclusion in decision-making ensures that the entire team feels valued and aligned with the project’s objectives.

EI for SAP Leadership

For consultants aspiring to move into leadership roles, emotional intelligence is a critical asset that can significantly enhance their effectiveness and impact.

Leaders with high EI possess the ability to inspire and motivate their teams. This ability to connect on a personal level encourages team members to go above and beyond in their own roles.

Emotionally intelligent leaders are also adept at recognizing individual strengths and weaknesses, which means they can delegate tasks more effectively and create opportunities for professional growth.

They can sense when team members are feeling overwhelmed or disengaged and take steps to provide support or adjust workloads accordingly. This helps prevent physical and emotional burnout.

Developing EI in SAP Teams

Encouraging consultants to develop self-awareness is the first step in cultivating emotional intelligence, as it forms the foundation for understanding and managing one’s emotions. 

Consultants can benefit greatly from regular self-assessment practices that help them identify their emotional triggers and understand how these emotions influence their behavior and decision-making processes. This reflective practice enables consultants to recognize patterns in their responses, such as how they react under stress or how they handle conflict.

As they become more attuned to their emotional states, consultants can gain valuable insights into their professional interactions and performance, leading to more intentional and effective behavior in their roles.

Mindfulness practices, such as meditation and deep-breathing exercises, help consultants stay present and focused, reducing the likelihood of being overwhelmed by stress or negative emotions. 

Other stress management strategies, including regular physical exercise, adequate sleep, and healthy work-life balance, also support emotional stability and resilience.

EI Training

Training programs focused on empathy and social skills are crucial for the development of well-rounded SAP consultants.

Empathy can be cultivated through training such as role-playing exercises. These place consultants in hypothetical scenarios where they must navigate complex emotional landscapes, helping them to better understand the perspectives and emotions of clients and colleagues.

Active listening teaches consultants to fully engage with and comprehend what others are saying, beyond just the words. Through practicing active listening skills, consultants can ensure that they are truly hearing and valuing the input of their clients and team members.

Feedback sessions are another effective tool in empathy and social skills training. These sessions provide consultants with the opportunity to receive constructive criticism on their interpersonal interactions and how they affect others.

Professional Development of EI

Organizations should actively promote development of EI among their consultants, recognizing that EI is not a static trait but a dynamic skill set that can be enhanced with ongoing effort and attention.

Organizations should implement systems to encourage and track the development of EI skills. This could involve regular performance reviews that include assessments of emotional intelligence, alongside traditional metrics.

Pairing consultants with experienced mentors who exemplify high emotional intelligence can provide valuable guidance and support. Through regular coaching sessions, consultants can receive personalized feedback on their EI competencies and identify areas for improvement.

These programs allow consultants to openly discuss their challenges and successes. Providing opportunities for consultants to practice and refine their EI skills in a safe and supportive setting can lead to sustained improvements over time, enhancing their professional success and the overall performance of the organization.

EI Makes SAP Consulting Easier

Emotional intelligence plays a vital role in the success of SAP consultants. Through improving client relationships, facilitating change management, navigating social dynamics, improving decision-making processes, and developing leadership potential, EI contributes significantly to both individual and organizational success.

Investing in the cultivation of emotional intelligence within the consulting workforce is essential for thriving in the competitive SAP services ecosystem. An emotionally intelligent workforce performs better under stressful and changeable conditions and also is more likely to provide innovation and exceed client expectations.

SAP consultants who make time to develop their emotional intelligence will find these skills reduce social friction in the workplace and make their professional lives easier and more successful, while also improving the working lives of their colleagues and clients. 

If you are an SAP professional looking for a new role in the SAP ecosystem our team of dedicated recruitment consultants can match you with your ideal employer and negotiate a competitive compensation package for your extremely valuable skills, so join our exclusive community at IgniteSAP.