The sessions on the third day of SAP Sapphire Virtual 2022 were split across several pathways but all sessions content can be found on demand so sign up for access.
IgniteSAP chose a pathway that took in the main sessions, plus two sessions which covered the topics of dealing with disruption and how to use CX to drive your business.
Katie Linendoll was again the host for the day and she introduced the days discussions.
“Today, it’s all about succeeding in the cloud, and why the cloud is really the place to be. We’ll be exploring how you can understand what’s happening with your spend in real-time, so you can make the right big decisions in the moment. We’ll also show you why HR teams need to do all their tasks anytime from anywhere. And… we’re going to share how to get the services and support you need to pull it all together. We’ll also hear how SAP is working with its expansive world class partner ecosystem to drive innovation for its customers, helping them to truly become sustainable, intelligent enterprises.”
Before launching into hosting the first session she reminded the audience that SAP will be planting a tree for every session that you watch from the on demand replays of Sapphire Virtual, so that is another reason to access that content.
Thrive in the Cloud with Resiliency to Realise Value and Lasting Success 
See how the power of the cloud transforms key functions such as working capital management. Discover how innovative solutions unlock liquidity trapped in your supply chains to drive resilience, financial health, and savings. Learn how SAP Services and Support helps you achieve the full value of your software investment to enable lasting success.
Tony Harris, SVP, M&S Business Network Market Strategy, SAP
Cedric Bru, CEO & President, Taulia
Mickey North-Rizza, Program Vice President, Enterprise Applications and Digital Commerce, IDC
Chad Crook, Chief Innovation Officer, Cloud Success Services, SAP
Kurt Bauer, Global SVP Global Premium Engagement Services, SAP
David Durdan, Global Enterprise Architect, Walgreens Company
Vinayak Pandit, Senior Director SAP Centre of Expertise Lead, Walgreens Company
Cindy Moscrip, Senior Organisational Develop Specialist, Purdue University
Other Cross-Portfolio Products, Procurement, SAP Service Cloud, Accounting and Financial Close
After a brief video introduction to Taulia, which is SAP’s latest acquisition Linendoll held a discussion with Tony Harris, SVP of M&S Business Network Market Strategy for SAP, and Cedric Bru, the CEO and President of Taulia.
Tony began by describing why Taulia was a great acquisition for SAP in the current climate.
“Supply chains have been massively disrupted by the pandemic…Everyday we’re walking into stores and seeing the empty shelves… Now talking to finance, accessing finance is tough, particularly for small and medium-sized companies. And we now see interest rates around the world rising as inflation starts to take a grip. And this is further kind of compounding the challenges that these businesses face…During the pandemic, we saw that on average 43% of supply hires were being paid consistently late… cash flow is the lifeblood of business, particularly for small and medium sized businesses. So if you restrict or cut off their cash flow, these companies are going to fail…. So now stepping in a partner and a solution that can help companies address their working capital management requirements, whether that’s early payment, discounts, whether its supply chain finance, whether it’s supplier finance, the solution and the partner is Taulia.”
Supply Chain Collaboration
He went on to say that companies who were dealing with supply chain challenges well were those that embraced a networked and collaborative approach to supply chains. They have better connectivity and insight into the wider supply network. Data flows across companies to mutually support key processes.
Taulia can tap into that data in the network or the individual ERP system and they can run scenarios and can make evidence-based financial offers to companies of all sizes.
Cedric Bru contributed to the conversation at this point by saying
“Taulia provides cheaper, faster and easier access to cash and liquidity. And we do that by having access to data that is coming from ERP systems.”
Cash for Growth
Some businesses need to grow and the traditional source of finance, banks, cannot necessarily offer the necessary cash for growth. Despite the fact these businesses can point to sales and orders made, they have to wait for months for the cash to come through: reducing their operating cash flow and potential for growth. Taulia gives access to that liquidity based on the data in ERP systems and extended business networks. Cedric explained:
“What we want to do is provide a 360 view to our customers about their working capital position around payables, receivables and inventory. By doing so we are able to tell them what they can do in order to make improvements so they can set goals: we can run simulations and tell them exactly what to do. And with technology, we can do it at scale. We are connected to a large network of financial institutions financing more than several billion dollars per day.”
Cedric went on to describe the nature of the relationship with SAP:
“To be successful, you need to take care of your customers, your suppliers, and now the suppliers of suppliers: supply chains are very complex. And that interconnectivity is represented in the SAP Business Network. So Taulia brought multiple million businesses on the network. SAP has more than 7 million businesses. We combine all of that in the business network so that we can fuel liquidity and cash throughout this ecosystem.”
Further Sustainability Metrics
The conversation then covered the other benefits of this collaboration between supply networks and finance. These included the ability to measure sustainability metrics across a very wide area, the ability to apply predictive analytics to the system so problems can be avoided before they become apparent in the supply network, which covers 9 million business across 168 countries.
Katie then interviewed Mickey North-Rizza of analysts IDC for a wider view of the role of working capital finance for supply chain networks:
“If you’re in a business, you have to be able to bring your supplies in, make your products, to your services, and get to that next level. And when you get to that next level, sometimes there’s disruptions… we can’t get materials, we can’t get labour, we can’t get logistics carriers… you have to stand back and say, What’s my secondary position? How do I always ensure that we can be a resilient group and we can get to that next level? So that fallback position is all about getting extra sources of supply, looking for new logistics carriers, and also having the cash and the capital around you to get there”
She went on to describe how you can go about addressing these issues and her final thoughts concluded by saying that with the extended network plus financing companies have the tools and the resources to reshape their world.
SAP Cloud Success Services
The next section of this session was a discussion about the experience of moving to a cloud-based implementation of SAP as a large organisation: how the SAP Cloud Success Services Team helps their customers use SAP products better and adopt them faster with a mentoring relationship.
The contributors to this were Chad Crook, Chief Innovation Officer, Cloud Success Services for SAP, and Cindy Moscrip, Senior Organizational Develop Specialist for Purdue University.
Chad spoke about how SAP Customer Success board recently simplified their offering in response to customer feedback. Their guided expertise in change management is now more focussed on the key elements of the portfolio, with more granular supervision of the process and more close interaction with the customer, resulting in more options for the customer’s preferred route to cloud adoption.
Cindy described Perdue’s experience of cloud adoption as a collaborative process, but with clear guidance where needed which helped to compensate for the outside distractions that affected them during adoption. Perdue recently launched a new employee experience program so Cindy shared the experience of utilising SAP Successfactors.
“Purdue is a diverse network of 13 colleges, three regional campuses, and we have extension offices across the entire state. So that leads to varying processes and procedures that we needed to really address…We wanted to take the time that we spent on hiring and recruiting talent and make sure that they’re very highly satisfied. And what we know about retention is the better you equip your employees, the quicker they bring value… We utilised a number of facets of Successfactors. But I think the one that we leveraged the most heavily was the learning management system. It serves as our repository and our hub for all training for supervisors and new hires.”
SAP Premium Engagement Services
This interview was followed by a discussion with Kurt Bauer, Global SVP Global Premium Engagement Services for SAP, and David Durdan, Global Enterprise Architect, Walgreens Company.
Their discussion outlined how SAP worked with much large customers to give an even higher level of support. Katie began by asking Kurt why this was necessary for Walgreens. He began by describing the enormous size of the combined Walgreens ERP system:
“40… 50… 60… ERP systems… this enables them to run workloads end to end business processes for their industries, sometimes complex to involve in if they are involved in their network of suppliers as well.”
He said that these top customers deserve a first class service from SAP, and so they use the flagship strategic engagement program SAP Max Attention, along with the all new SAP Business Journeys.
From 1000 to 9000 Stores
David then described the experience from the point of view of Walgreens:
“I think the best example of this is our retail and financial transformation programmes that started in 2016. At that point, we engaged SAP from the start, and started with some of the architectural services to lay out how we were going to host the environment. And at that point, we were hosting on-premise because cloud services weren’t really prevalent at that point. Fast forward a few years, we’re now at 500 stores having deployed the system store by store: we need to purchase more hardware because we need more capacity. And at that time, cloud: it was actually real. So we actually picked as your as a strategic partner for WBA in January 2019. And the first thing to make our workload to go to the cloud was our SAP for our US stores. And so that took another year, and bunch of architectural services. All along that process, we were engaging with the sizing experts, and we used the sizing experts out of Waldorf. They had come to us because we’ve ended up being the largest retail customer in Azure for S/4HANA. And it’s been an interesting journey, we had to go through a bunch of tuning exercises and engaged, again, Max Attention services for volume-test optimisation throughout the process: because as we mov“ed from 1000 to 9000 stores, we did run to an occasional little hiccup along the way.”
Tailored Partner Support
Kurt then explained why this was indicative of the high degree of collaboration:
“That is one of the challenges that we’ve mentioned. We cannot always solve everything upfront, but we have to stand by service for all first class customers, and then we manage it all in a tailored way and we deliver services: from the architecture, planning, integration, design, then we go into the system implementation, and safeguarding. We support our partners when they implement the systems and it goes into operations and hybrid operations: which for an end-to-end industry process are quite a challenge, as it also includes third-party systems and customer-owned systems and functional enhancements.”
He then pointed to research by Forrester done in 2019 that found there was a return on investment of 194% within six months off the back of a Max Attention investment by a customer of SAP. David of Walgreens agreed that this was their experience and added they will continue to add SAP digital capabilities throughout the Walgreens chain.
At this point the host brought this presentation to a close and the focus shifted to the relationship between SAP and the SAP partner ecosystem as they help their joint customers to move to the cloud.
Learn How Our Partners Provide the Gateway to Succeeding in the Cloud 
For so many of our customers, partners are the key to success. That’s especially true in the cloud, where deep knowledge is essential to get the most out of your solution. There’s a partner for the solution you need and for the industry you’re in. See how our partners can help you across your solution lifecycle.
Karl Fahrbach, Chief Partner Officer, SAP
Ted Kubit, Boston Consulting Group
Oliver Steil, CEO, TeamViewer
Katie was joined for this session by SAP’s Chief Partner Officer, Karl Fahrbach, Ted Kubit of Boston Consulting Group, and Oliver Steil of TeamViewer. She introduced the conversation by pointing out the importance of cloud was growing at an exponential rate.
“A recent Forbes article by Bernard Marr noted that cloud computing exploded in the last two years as businesses adapted to the pandemic. The article also predicted global spending on cloud services will go up by almost 54% this year. Now for companies seeking to use that kind of power to transform the business. It’s never been more important to have a knowledgeable guide.”
Karl Fahrbach is responsible at SAP for an ecosystem of more than 20,000 partners. He said that the main evolution of the partner ecosystem over recent years was how people think about that ecosystem.
“We now believe very strongly that to make our customers successful, we need to make our partner successful first. And we embed partners in everything we do at SAP with our customers. When we look at innovation, we look at our portfolio, our portfolio doesn’t stop with SAP solutions. But it includes us world partner solutions, to make sure that we can provide the latest and greatest innovation to our customers. It continues as well throughout the lifecycle of the customer. We embed partners in everything we do. We want to create this kind of constant value creation for our customers through the ecosystem. And then if you look at industry, the way we lead with industries is as well with partners, our partners have the experience, the expertise, the knowledge about every industry, and this is why we lead as well with partners in the industries.”
SAP and BCG Sustainability Partnership
Katie then asked Ted about the new sustainability partnership between SAP and BCG.
“Our companies have a shared belief that sustainability is the defining challenge of our time. So we start there. We both share a commitment that to make a difference in a way that delivers value to our clients. And we also share the belief that our clients can be both profitable and sustainable. But the reality is that nine out of 10 companies have not met their goals, and in many cases, because they don’t have the data to actually bridge that gap… We’re offering an integrated transformation that combines sustainability strategy with the thought of technology and how it will deliver those strategies in one integrated package. This allows us to answer the strategic challenges of a CEO, as they not only deliver since sustainability commitments, but also help our customers generate business impact with their sustainability efforts. To support our overall transformation and offering we have partnered on an integrated set of solutions built on SAP Cloud for sustainable enterprise. There are three ways that we are building solutions. One is for zero emissions by connecting co2 dot AI, which is a BCG product. Two: the SAP Product Footprint Management. We allow our clients to easily integrate carbon tracking measurement and intelligence into their core business operations, and strategic business decision making. Then there’s zero waste, together with SAP’s Responsible Design and Production. We provide an end to end view on waste in the supply chain while significantly improving the management of product circularity. And then finally, steering reporting: you have to report, so with an integrated package where BCG insights built out SAP data technologies and processes help our clients to proactively manage the sustainability transformation.”
SAP Supports Augmented Reality Services
Oliver Steil of TeamViewer was asked examples of productivity improvements resulting from the partnership between SAP and TeamViewer.
“We focus a large part of our efforts on frontline workers, that don’t work in the office, and are really working in operations. And we have a suite which is called TeamViewer frontline, a fully integrated augmented reality solution that improves many manual work processes, across industries and the using variables. So for example: glasses. And these technologies then empower the frontline worker to have all the data and the knowledge available, which sits in the backend system of SAP and make that available to the worker at the frontline, so to say in front of their eyes. And if I give you a concrete example Coca Cola Hellenic Bottling Company is one of the largest bottlers in the world in terms of volume, I think with sales of more than 2 billion cases every year. They aim for 100% accuracy in the warehouse picking process. And they decided to adopt smart glasses in order to have a remote assistant solutions for the picker in the warehouse, and improve the picking quality and then also the package assembly quality, which is very important for them. Of course the results already today after I think after some years are 99.99% accuracy already with a vision picking solution… and then using TeamViewer solution, which is called X pick, really dedicated to picking this solution is integrated into SAP extended warehouse management. So we have the back end and the front end speaking to each other. Take an example in high quality inspections: Airbus Helicopters, for example, based in Texas. They wanted to find the best way to maintain and inspect the maintenance process of helicopters. There’s a lot of documentation going on, you have to understand components and document the components you use, which is of course super important for safety, not just for the passengers, but also for the public. And when they maintain the gearboxes. There’s actually a challenge for the worker because they have to do the work with their hands. And they have to take photos, upload, document all of that in one word process. It’s relatively complex for them. And they use a solution which is called TeamViewer, Frontline X-Inspect, dedicated to this inspection process. Again, they use glasses. And with this, they reduce the time for the inspection by 40%. And we’ve integrated these solutions now into SAP Field Service Management, SAP asset management, and warehouse management.”
He went on to emphasise the importance of the non-office working space, which comprises of more than 2.5 billion workers, and precedented to explain how TeamViewer integrates SAP Industry Cloud solutions. They use SAP to help them achieve their sustainability targets like becoming carbon neutral by 2025.
Integrate to Innovate
“The deep integration into SAP will accelerate innovation even more, because that opens the opportunity for customer to embrace new solutions, and then innovate from there, together with partners, system integrators, and us. We have a full Solution Suite for visual inspection for manufacturing, smart manufacturing, division picking in the warehouse. So you can really take the entire process or product lifecycle, however you want to define it from product innovation, development, manufacturing, logistics, sales, after service. There’s always people involved, always people travelling. And that’s what we like to reduce in the platform, when we connected our solutions to the business technology platform is a key and important step. Everything cloud delivered, we have been a cloud company since inception. So it’s very important to make it easy to use, easy to deploy for customers.”
Karl ended the conversation with some observations about the SAP partner ecosystem. That customer transformation requires a strong ecosystem because partners bring innovation and their work reduces time to value. Partner expertise and understanding of customers is crucial. He also pointed out the 20,000 strong SAP partner ecosystem has the potential to substantially influence the sustainability of industry and the wider economy.
Achieve Resiliency in Times of Disruption 
How do companies plan for the future while overcoming the challenges of the past two years? You can do so through holistic spend management that provides greater visibility and anticipates future needs across your organisation. Learn how SAP solutions address process harmonisation, data integrity, compliance, capacity management, and more.
Etosha Thurman, Chief Marketing and Solutions Officer, SAP
Muhammad Alam, Pres. & Chief Product Officer, Intelligent Spend and Business Network, SAP
Paul Cocuzzo, Executive Dir – Supply Chain and External Manufacturing IT, Merck & Co. Inc.
Portfolio Categories: Procurement
Muhammad Alam, President and Chief Product Officer of Intelligent Spend and Business Network for SAP, and Etosha Thurman, SAP’s Chief Marketing and Solutions Officer gave a joint presentation on achieving resiliency with the SAP Business Network.
React and Retool for Resilience
The presentation began with Etosha outlining all of the issues affecting supply chain networks. She pointed out that the problems were not new but had been revealed when the supply chain was put under pressure. She said business had to do three things: react, retool and become resilient.
Muhammad described how using the SAP Business Network, their customers were able to source materials and products quickly and efficiently from new suppliers.
“We have a solution called Guided Sourcing. Now, this was originally launched in 2020, over the course of last year, we’ve added significant amount of innovation, both from a user experience perspective that makes it super intuitive to use for your users, as well as from an AI and an intelligence perspective that makes the process of getting the sourcing done quickly and more efficient. But what if your existing suppliers can’t meet your demand? Or perhaps you need additional suppliers based on the growth that you’re seeing in your business? Or simply you just want to ensure that you have the right suppliers that allow you to comply with the ethical sourcing regulations that are coming up around the world? Or perhaps which is top of mind for a lot of organisations today is how do you increase the share of women or minority owned businesses in your spend? These are not uncommon questions for board or for questions, or CXOs. To ask in today’s world, and it’s critical to have access to an alternate sources of supplies to be able to answer those questions as quickly as possible. Our unified trading partner directory in the SAP Business Network today already has millions and millions of suppliers or trading partners that allow you to look through, and search by whatever criteria you need to find the right set of suppliers that you need to meet the needs that you’re looking for… The directory is obviously valuable for the buying organisations. But it’s equally valuable for the trading partners itself as well as trading partners themselves as well. Because what they can do is they can create a single trading profile that has all of this certifications, their self attestation, from a human rights perspective, and make it available to all the buying organisation as opposed to having to do them over and over again, for a buyer at a time.”
He also said that another capability of the SAP Business Network that helps with resiliency is forecasting. By being proactive and sharing demand information with suppliers using applications and tools in Integrated Business Planning supply chain problems can be avoided before they have time to develop.
Mohammad also said that the size of the Business Network was another strength:
“To give you a sense of how big and how robust this network is, over the course of last 12 months, in the network, we transacted over 600 million b2b transactions, and that adds up to over $3 trillion worth of commerce that passed through the network. That’s $3 trillion: roughly over 4% of the global GDP.”
Financing the Network
Etosha went into some detail with a hypothetical example to illustrate the process involved in interacting with the SAP Business Network, and Mohammad also pointed out that the functionality of the SAP Business Network has recently been augmented with the addition of Taulia for supply chain finance.
“On March 9, we closed on the acquisition of Taulia which offers early payment through supply chain financing through dynamic discounting and accounts receivable financing. This solution gives both buyers and suppliers better access to liquidity and improve their cash flow situation. This acquisition further expands SAP’s Business Network and strengthens our proposition for the office of the CFO.”
Merck on SAP Business Network
Paul Cocuzzo, was invited to share his experiences of the SAP Business Network as Executive Director of Supply Chain and External Manufacturing IT for Merck & Co. Incorporated.
“Our transformational journey is what we call plant to patient. And this is an ambitious goal to look literally from planning, manufacturing, distribution logistics commercial, into the channel to the patient.Within this transformation, we have a very important segment that we’re focused on with our contract manufacturers. Our contract manufacturer is represented by 130 of our supply nodes, comparatively to our internal nodes, which is about 20 manufacturing sites. And our contract manufacturers sit on virtually every one of our most important supply chains. In fact, 50% of our sales, those products have touched an external node somewhere along the way. So we’ve got a large challenge to keep these contract manufacturers connected to our network, and to really be integrated with them. And in terms of basic volumes… our contract manufacturers do about 6000 batches for us a year comparatively to about 30,000 on our on our other side. And they’re about 15% of our total skews that flow through our contract manufacturing. So that’s the scale of the manufacturing network, external network that we’re managing.”
He went on to describe how Merck uses the Business Network:
“We use the business network to handle our purchase orders and our invoices. And then in life sciences we have a regulation called serialisation, which requires us to use SAP ICH information Collaboration Hub to exchange serialisation data. serialisation transactions, which are just another form of supply chain transactions in a different format. For us, the first challenge is convergence. Because it’s two parties, three networks, the convergence of that opportunity. At the core, it will help us with TCO. But I think from a business perspective, it will actually allow us to be more agile in our supply network, because at some point in time I can go to I have a new supplier, it’s one conversation as opposed to three.”
Delight Customers and Grow Revenue with SAP Customer Experience Solutions 
The customer experience is where the rubber hits the road for metrics like growth, retention, and conversion that drive core business KPIs. Explore SAP’s vision for the future of CX, including sustainable practices and the power of an enterprise customer view, as well as how SAP and confectionery company Ferrara are partnering for sweet success.
Andrea Tawfik, Head of Intelligent Enterprise & Integration, SAP
Sameer Patel, Chief Marketing and Solutions Officer for SAP Customer Experience, SAP
Joanna Maryewska, General Mgr and Founder of Feather by SAP, SAP
Portfolio Categories: SAP Commerce Cloud, SAP Customer Data Cloud, SAP Customer Experience, SAP Emarsys Customer Engagement
This next session was an overview of SAP’s Customer Experience solutions: how they help to drive engagement with customers and ultimately increase sales through extended customer lifetime interactions.
After an introduction by Sameer Patel, SAP’s Chief Marketing and Solutions Officer for Customer Experience, the first section of the presentation was jointly presented by Andrea Tawfik (Head of Intelligent Enterprise & Integration), and Joanna Maryewska, (General Manager and Founder of Feather by SAP).
A Virtual Purchasing Experience
Joanna began by describing the modern CX experience with the example of interactions around purchasing shoes:
“I’ve been dying to get a hold of a pair of sneakers from my favourite brands. I love St. Laurent. And they’ve been sold out everywhere. I look at my phone and they see an email. It’s a personal invitation to try on these exact sneakers. How did they know? So I click on it. I land on the e-commerce site and it says click to enter your sneakers are waiting. And here is the link share with your friends, which I do. I enter, I confirm the look of the digital me: my avatar, and I’m there is this incredible interactive world. It looks like I’m walking down Malibu beach in these awesome sneakers and my friends are over, and they give thumbs up to my sneakers. And then I think, another pair, don’t I have too many. And a notification pops up on my phone, and they’re offering me store credit in return for bringing them back, as well as an NFT sustainability batch. Now, that’s a pretty good deal with one or less in my closet, and additional store credit, I feel pretty good about buying this new pair. I go to checkout, and you’re gonna love this, I see sustainable shipping options, I can choose, understand the footprint, and I can contribute to offsetting it. And I know that when I’m done using those sneakers, I can bring those back too, and they stay away from landfills. That sustainability batch that I received gives me access to experience pop-up: a reward for my loyalty and sustainable choice. These new realities, create business opportunities, as well as challenges to create the ultimate customer experience. Building lifetime value, loyalty choice to create that incredible experience.”
Bringing Empathy to Customer Service
Andrea went into some detail about how SAP Service can help create brand loyalty while also protecting consumer’s private data, and also take negative customer experiences and turn them into positive ones.
“Agents can resolve issues faster, and deliver a better customer experience. Every time with our new cloud, native infrastructure and micro-services you can adapt more quickly than ever before. What you might be most excited about though, is actually the partnership between SAP Service Cloud and Qualtrics XM Discover: this will help you go beyond natural language processing to natural language understanding. And that’s the ultimate way to bring more empathy to customer service. In addition to sentiment and tone. Intent is critical to really helping your agents get to the root cause of the customer’s complaint. Understanding data from multiple sources and making those predictions for tension, risk, or on the flip side, any up-sell opportunities to that agent, and then taking it further, automating those next steps or the workflows. That’s like giving every single agent, a tiny little AI sidekick.”
Andrea said that the reason why the SAP CX portfolio is so powerful is because of the aggregation of data from experiential and operational sources like commerce, marketing, sales, and service.
The Ferrara CX Strategy
Sameer then interviewed George Lesko, the CIO of Ferrara: a multi-brand confectionary company. They discussed how Ferrara uses multiple data sources to inform their marketing strategy
“We need to understand our consumers better. We know they’re active on social media. So getting, the Core Data, boosting our registrations, or online registrations, which have gone up 60%. So that was a big key for us to unlock. And then for an email campaign: Now, we estimate about 20% higher opening rate for emails. So the other thing we need to do is really understand how effective our promotions are. We did a lot of sweepstakes, a lot of online promotions, even before we had immersive, and now we need to understand, are they actually working? And are we interacting at the right level with our consumers?”
The discussion then covered how Ferrara uses SAP CX and Cloud Data Platform to dramatically increase customer interactions.
More sessions Available On-Demand
This concludes IgniteSAP’s summaries of some of the sessions we attended during the third day of SAP Sapphire Virtual Event 2022.
While we cannot go into further detail on every one of the sessions across all three days of the Virtual Event we can share with you, below this article, the overview of other sessions that run concurrently through the day.
We also remind our community that these sessions are available in full and on-demand from SAP when you register for access to the content, so you will not miss out on valuable information.
The summaries of sessions IgniteSAP has provided during SAP Sapphire virtual event are intended as a means to signpost the content most appropriate to your specialism: but we add that all of these are valuable as they give context to your professional practice and indicate upcoming developments in SAP’s corporate strategy.
We would also like to point out again that for every session that is viewed on-demand, SAP has committed to planting a tree (up to 15 per person) in forested areas of either Brazil or Madagascar, so watch as many as you can and help offset your personal carbon footprint!
If you have any questions regarding your career as an SAP specialist, please get in touch with IgniteSAP, and our team will provide you with valuable information about how to make the most out of your SAP training.
Here are the other sessions from the third day of SAP Sapphire Virtual Event.
Fuel Your Success with Reimagined Cloud Services 
Accelerate and maximise the value of your cloud investment with insightful assets, content, and offerings. Whether you’re deploying something new, moving to the cloud, or transforming your business, discover how the newly reimagined portfolio of cloud success services empowers you to reach desired business outcomes.
Claudio Muruzabal, Pres., Cloud Success Services, SAP
Angela Butler, VP, Process & Data Transformation, Suncor
Portfolio Categories: Other Cross-Portfolio Products
Build a Sustainable, Intelligent Enterprise That Starts with Your People 
The rapidly evolving nature of work continually creates new challenges. In this turbulent environment, companies must prioritise the experience of their total workforce. Hear SAP’s vision for the future of work and technology to help you optimise your people strategies to create a sustainable workforce and profitable business.
Jill Popelka, President, SAP
Maryann Abbajay, Chief Revenue Officer, SAP
Amy Wilson, SVP, Products and Design, SAP
Mohamed Yusuf, Global Head, HXM Technology and Solution Advisory, SAP
Veronica Furnish, VP, Global People Org., NTT DATA Corp.
Portfolio Categories: Core HR and Payroll, Employee Experience Management, SAP S/4HANA Cloud, Talent Management
Succeed in the Cloud for a Post-pandemic World 
As the world emerges after the COVID-19 pandemic, the cloud is the way to survive and thrive. See what that means in commerce as customers expect more that only the cloud can deliver. Discover how technology enables improvements to your employees’ experience at work and how cloud can deliver those improvements for a brighter future for all.
Sergey Krayniy, VP Presales Global, SAP
Jeannie Walters, CEO & Chief Customer Experience Investigator, Experience Investigators by 360Connext
Kathi Enderes, The Josh Bersin Company
AJ Whalen, Director, Solution Marketing, SAP SuccessFactors
Vicki Furnish, VP of Global People Solutions, Operations and Analytics, NTT Data Services
Portfolio Categories: Core HR and Payroll, Employee Experience Management, SAP Commerce Cloud, SAP Service Cloud
Final Thoughts and Closing 
Join us as we reflect on innovation, sustainability, and digital transformation with a special guest you don’t want to miss before we wrap up the show including your achievements on our “The more you watch the more we plant” initiative.
Katie Linendoll, Host
Lisa Bodell, Futurist